Return, Exchange & Refund Policy

Requirements for an Exchange, Return and/or Refund:

Last Updated: June 19, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and unwashed, with tags, and in its original packaging. Hang tags, if included, must be attached and undamaged. You’ll also need the receipt or proof of purchase.

Note: All Selby, HVI x Benchmark FR printed products (e.g. Old Glory, Vixen, Skeleton Crew, Dreamer, etc.) and clearance products are final sale (no returns or exchanges).

Submitting a Request for an Exchange, Return and/or Refund

To start a return, contact us at support@highvoltageindustries.com to receive authorization for your return. Please note that returns will need to be sent to the following address: 11837 Valley Boulevard, #90, El Monte, CA 91732. The exceptions to these are products from our Shopify Collective suppliers (see Collective section below).

When contacting us, please provide the following information to receive authorization for a return:

Name on order
Email on order
Date order was placed
Order #
Items requesting to return or exchange
Reason for return or exchange

If your return is accepted, we’ll send you instructions on how and where to send your package. You can select the shipping company of your choice to ship your exchange/return back to us. Items sent back to us without first requesting a return will not be accepted.

Returns/Exchanges must be sent within 7 days of receiving the return authorization from our customer service team
All garments are subject to inspection for wear, damage, stains, smells, etc.
We cannot be held responsible for items lost or damaged in transit, so we require a tracking number for the return shipment
We will email you a notification once we receive your package. Please allow up to up to 15 business days for your return to be processed

*NOTE: All customers are responsible for return/exchange shipping costs (both to and from our location). Please note that we are located in the U.S., and international customers are responsible for shipping duties and other local importation fees.

You can always contact us for any return question at support@highvoltageindustries.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, Benchmark FR screenprinted designs, or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Note: All Selby and clearance products are final sale (no returns or exchanges).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@highvoltageindustries.com.

SHOPIFY COLLECTIVE ORDERS - RETURNS AND REFUNDS

Collective Order Processing Orders placed through our Shopify Collective partnerships are processed differently than standard orders. These orders are forwarded to our supplier partners for fulfillment and are subject to additional processing requirements. Examples of these types of orders include, but are not limited to, HVI x Benchmark FR products, Co Eyewear products and Camel City Mill products.

Return Timeframe for Shopify Collective Orders Collective orders follow the same return timeframe as standard orders (30 days from delivery). However, processing may take longer due to coordination required between multiple parties.

Return Process for Shopify Collective Items

Contact us at support@highvoltageindustries.com to initiate a collective order return
Returns are automatically created in our supplier's system when approved
Return labels and reasons are synchronized across all parties
You will receive return instructions, including the address to ship the product to

Refund Processing for Shopify Collective Orders

Refunds for collective orders require coordination between us and our supplier partners
Processing time may be extended by 5-10 business days beyond our standard refund timeframe
When automatic payments are activated, refunds are processed automatically upon supplier confirmation
For non-automatic payment situations, refunds will be issued once we receive confirmation and funds from our supplier

Cancellation of Shopify Collective Orders

Collective orders can only be cancelled while in "Fulfillment in Progress" status
Cancellation requests are sent to suppliers who may decline if processing has already begun
If cancellation is declined, standard return procedures will apply once the item is delivered

For any questions about this policy, contact us at support@highvoltageindustries.com