Return, Exchange & Refund Policy

Requirements for an Exchange, Return and/or Refund:

  • All returns must be reported within 30 days of the delivery date
  • Items must be unworn, still have original packaging and tags on (if applicable)
  • Apparel must be unwashed and unworn
  • Hang tags, if included, must be attached and undamaged
  • Please do not send an item back before contacting us and receiving a Return Authorization Email (see below)

Note: All Selby and clearance products are final sale (no returns or exchanges).

Submitting a Request for an Exchange, Return and/or Refund

Prior to sending an exchange or return back to our facility, please email customer service at support@highvoltageindustries.com with the following information to receive a Return Authorization Email (RAE):
  • Name on order
  • Email on order
  • Date order was placed
  • Order #
  • Items requesting to return or exchange
  • Reason for return or exchange
Once you have received an RAE from us, you can select the shipping company of your choice to ship your exchange/return back to us.
  • Returns/Exchanges must be sent within 7 days of receiving the RAE from our customer service team.
  • All garments are subject to inspection for wear, damage, stains, etc.
  • We cannot be held responsible for items lost or damaged in transit, so we require a tracking number for the return shipment
  • We will email you a notification once we receive your package. Please allow up to one week for your return to be processed.
*NOTE: All customers are responsible for return/exchange shipping costs (both to and from our location). Please note that we are located in the U.S., and international customers are responsible for shipping duties and other local importation fees.

Lost or Stolen Packages

High Voltage Industries is not responsible for lost or stolen packages domestically or internationally. If something does go wrong with your carrier, we will offer our best advice on how to work with your shipping carrier, but it is the customers' responsibility to recover their lost or stolen items.
 

Customs and import taxes on international orders

Customers are responsible for any customs and import taxes that may apply. All international orders could be subject to these charges, and the customer is responsible in cases where a country withholds items due to unpaid entry fees.
 

Still Have Questions? Contact Us:

Email: support@highvoltageindustries.com
Address: High Voltage Industries, PO Box 9122, South El Monte CA 91733, United States