We accept returns or exchanges within 30 days of order delivery as long as the items are unworn and unwashed. Before sending in your return or exchange, you must receive a return authorization from HVI’s customer service team. For more information on how to process a return or exchange, see our Return, Exchange & Refund Policy

NOTE
All Selby and clearance products are final sale (no returns or exchanges)

Just email us within 30 days of receiving your order at support@highvoltageindustries.com with the following information to receive a Return Authorization Email (RAE):

• Name on order
• Email on order
• Date order was placed
• Order #
• Items requesting to return or exchange
• Reason for return or exchange

Once you have received an RAE from us, you can select the shipping company of your choice to ship your exchange/return back to us.

Returns/Exchanges must be sent within 7 days of receiving the RAE from our customer service team.

For more information on how to process a return or exchange, see our Return, Exchange & Refund Policy

Sorry to hear about that. We try to avoid these situations as much as possible, but sometimes mistakes happen. Just send us an email at support@highvoltageindustries.com. Send us a photo of the product with the packing slip and our team will assist you with the process. At the end of the day, we stand by our products and we’ll make it right for you.

It can take up to a week after we receive your return. Once we receive the item we will take the time to inspect it and then send you a message regarding the replacement or refund. For more information on how to process a return or exchange, see our Return, Exchange & Refund Policy

Yes, you can exchange for a different size within 30 days of receiving your order, as long as the item is unwashed and unworn. This is subject to availability as well, but we’ll work with you to find a product that in your size. For more information on how to process a return or exchange, see our Return, Exchange & Refund Policy

Sorry to hear about that. We try to avoid these situations as much as possible, but sometimes mistakes happen. Just send us an email at support@highvoltageindustries.com. Send us a photo of the product with the packing slip and our team will assist you with the process. At the end of the day, we stand by our products and we’ll make it right for you.

We try to get your order to you as soon as possible and try to process all orders ASAP, so we can’t guarantee that we’ll be able to process any changes, including address changes, in time.

Once items have been shipped, we are not responsible for lost packages or orders delivered to the wrong address.

If you need to make a change, contact our customer service team at support@highvoltageindustries.com right away and we'll see what we can do. See our Shipping Policy for more details.

You'll always receive order confirmation and shipping notifications (including tracking info) to the email address you provided for the order.

If you don’t see anything, check your spam or junk folders too. If you have an account with us, you can also view the status of your order through the dashboard. Log into [https://highvoltageindustries.com/account/login] and select your order number to see the details of your order.

If you still don’t see any info, send us an email at support@highvoltageindustries.com and we’ll help you out.

Shipping times typically range between 3-7 business days depending on your location. You can track your order using the tracking number provided in your shipping confirmation email.

Absolutely. We value and support our veterans and active duty brothers. Just send us an email at support@highvoltageindustries.com and we’ll send you the discount.

Each apparel product has a size chart on the product page. From the product page, just click on the “sizing” drop down to view the size chart. Or you can see sizing information right under the product price.

Definitely. We’re rolling out a new system where if a product is out of stock you can ask to be notified when it’s back in stock. Just go to the product page for the out of stock product and click “notify me” to get the latest updates on it. You can also subscribe to our mailing list to get the latest updates for any promotions, new products and restocked items. You get 10% off your first order when you subscribe.

You'll always receive order confirmation and shipping notifications (including tracking info) to the email address you provided for the order. If you don’t see anything, check your spam or junk folders too. If you have an account with us, you can also view the status of your order through the dashboard. Log into [https://highvoltageindustries.com/account/login} and select your order number to see the details of your order.

If you still don’t see any info, contact us at support@highvoltageindustries.com and we’ll help you out.

Shipping times typically range between 3-7 business days depending on your location. You can track your order using the tracking number provided in your shipping confirmation email.

It sucks when that happens. Sometimes a carrier will tag a package as delivered before it's been physically dropped off so you may just need to wait a day or two. We’ve also heard from lots of customers on this and 99% of the time, the carrier accidentally delivers it to a neighbor. So you'll want to ask around in case someone else received it. Unfortunately, once it leaves our hands we don’t have control over the package, but if after 4-5 days you still haven’t found your order, contact us at support@highvoltageindustries.com and we’ll see if we can help.

Unfortunately, we’re not responsible for lost or stolen packages domestically or internationally. If something does go wrong with the carrier, we’ll offer our best advice on how to work with them but it’s the customers' responsibility to recover their lost or stolen items. See our Shipping Policy for more details.

We try to get your order to you as soon as possible and try to process all orders ASAP, so we can’t guarantee that we’ll be able to process a change in time.

Once items have been shipped, we are not responsible for lost packages or orders delivered to the wrong address.

If you need to make a change, contact our customer service team at support@highvoltageindustries.com right away and we'll see what we can do. See our Shipping Policy for more details.

We don't offer express shipping at this time, but we do offer standard shipping with varying processing times depending on any promotions we have going on

Yes we ship products internationally. The shipping can take 3-4 weeks because of customs issues or the postal service. Although we do our best to ship all orders quickly, once they leave the U.S., we have no control over any additional cost. Please be aware that customs charges may apply.

Please note that we are located in the U.S., and international customers are responsible for shipping duties and other local importation fees. See our Shipping Policy for more details.

We love working with our ambassador partners. See our Ambassador Page for more info on how to apply or join the waitlist.

Definitely. We work with large companies regularly to organize employee appreciation gifts or larger merch orders. You can visit our Partner With Us page for more info on our brand use the contact form on that page to learn more about pricing and get the process started.

We love working with other brands that fit our customers and values. Because we value our customers, we only work with a limited number of brands at a time, and we work to ensure that your brand is a good fit overall. You can visit our Partner With Us page for more info on our brand and use the contact form on that page to apply to join the waitlist.

We do, and we have several options for working with other brands, including social media features, social media giveaways, dropshipping partnerships, bulk merchandise orders and other options.

Because we value our customers and following, we only work with a limited number of brands at a time, and we work to ensure that your brand is a good fit overall. You can visit our Partner With Us page for more info on the options and to contact us using the form on that page.

We don’t at this time, but you can use this contact form to join the retail waitlist if and when we open up the opportunity.